Over the past year, the customer experience has undergone a significant change, so we will discuss this topic with CX experts. Together, we will try to clarify how customer needs have changed and what trends the pandemic has brought to the customer experience. At the same time, in a discussion with selected brands, you will learn how they approach the customer experience and thanks to which they have been placed in the TOP 50 most popular brands in Slovakia.
The Slovak-Austrian Chamber of Commerce, in cooperation with our member KPMG and mixed chambers of commerce in Slovakia, would like to cordially invite you to an online meeting with a discussion on Customer Experience, where you will learn what a customer experience is and why it is important.
• How a pandemic has changed the DNA of the customer experience
Tomáš Potměšil / Head of Customer & Strategy Advisory, KPMG Czech Republic
• How customer behavior changed in 2020 and which brands are the most popular in Slovakia
Peter Rado / CX leader, KPMG in Slovakia
Representatives of IKEA and Zásielkovňa accepted the invitation to the panel discussion.
Participation fee: Free
Language: Slovak / English
with simultaneous interpretation
RSVP no later than 21.4.2021
We are looking forward to see you online!